Teddy grocery delivery, a popular new supermarket and grocery delivery service, has extended its Auckland delivery zones. Communities out west in New Windsor and Blockhouse Bay, out south in Mt Roskill and Onehunga, out east in St Heliers and Panmure, and as far north as Takapuna and Northcote, can now take advantage of Teddy’s same-day delivery and popular $1 milk, and $2 bread offer.
Founder, Ricki Taiaroa, says, “The demand from our online customers to open up to these suburbs with our super quick delivery of great value groceries was so great, we knew we had to make it happen. We have also launched a mobile web version of the app after many requests.”
That’s not all. Teddy continues to grow its core range in response to customer demand.
“We recently added brands Kiwis love like INVIVO (also loved by Graham Norton and Sarah Jessica Parker), Brothers Beer, and SIM cards from Spark and Skinny. We also teamed up with Chop butchery to broaden our offer in our popular steak, sausages and chicken categories.”
But while the team is making these changes, it’s not all smooth sailing on the pricing front.
While most Teddy customers insist their retail pricing is fair, especially considering the convenience and free delivery offers, some have asked why prices are not on a par with the likes of Pak’nSave.
Co-founder, Chaz Savage, says, “We have found the wholesale environment ‘challenging’. We’re not getting any real traction on competitive wholesale pricing. We’re not giving up though – we’ll keep chipping away til we can deliver the sharpest pricing and widest range possible.
“We’re talking with the major players regularly, including local and international suppliers, and 100% support being involved in any regulatory or competition amendments going forward. We think we offer a unique perspective given what we’ve learned since launch. We want to make sure competition and innovation in this sector is embraced like we have seen in the telco broadband market. It only ends up with great outcomes for Kiwis.”
“Still, we’ve put our balls on the line to offer the best bread and milk pricing available in the market. Our $1 milk and $2 bread have been extremely popular with customers and we’re looking at more staples – the grudge purchases every household needs. Plus there are heaps of other ways to save, like referring a friend for Teddy credit and shopping our sales section. Our frozen meat and bread bundles at cheap prices have also been a hit with customers. It’s a win win – customers get a bargain, we reduce our waste footprint”
Along with product and pricing innovation, service is fundamental to Teddy’s success.
Savage says, “We offer super responsive live chat in our app with real people, not bots. Our customers also rave about our friendly delivery riders. I need to double check customer satisfaction scores at times because they seem too good to be true! But we’ve put so much emphasis on service, it makes sense that we are growing a community of advocates.”
The bold move to expand the product range, extend delivery areas and open up about pricing pressures, underscores the company’s dedication to revolutionising the way Kiwis get their groceries in New Zealand.
To check delivery availability for their area, users can simply enter their address in the Teddy app, available in the Android and Apple stores. Yet to try Teddy? Get 25% off your first order by using the code FOODNOW at checkout.
For more info head to www.teddy.nz
