Foodstuffs’ has triumphed at the Reader’s Digest inaugural Quality Service Awards winning gold for New World and silver for PAK’nSAVE in the Supermarket category.
The independent survey asked more than 1,500 New Zealanders to vote in an online questionnaire to decide the winners. Companies were rated on their ability to deliver a personalised, reliable service, to understand their customers, meet (or exceed) expectations, and make the whole shopping experience quick and easy.
Steve Anderson, Managing Director, Foodstuffs New Zealand, says the double win is the ultimate recognition as it is direct feedback from our customers and reflects all the exceptional work our teams in New World and PAK’nSAVE stores are achieving throughout the country.
“At New World, we pride ourselves on our fresh food expert’s knowledge, passion and skill as well as our friendly and helpful approach,” says Anderson.
“We simply put our customers first. We want them to feel welcome and enjoy every part of their shopping experience with us.”
“PAK’nSAVE consistently offers New Zealand’s the lowest prices for their groceries and customers also appreciate the can-do attitude of our friendly staff.”
“Thank you to our customers for letting us know that we are doing a great job. Our promise is that we won’t rest on our laurels; we’re always striving to do better and we have next year in our sights already,” Anderson says.
